The company recently reported the equivalent of more than $300 billion of total liabilities, including $89 billion of debt.

Mr. Zou said relevant authorities and local governments are currently resolving the situation based on rule-of-law and market-oriented principles.

He said they were urging Evergrande to step up its asset disposals and resume projects to protect the interests of home buyers, and that financial authorities, the housing ministry and local governments would cooperate to provide funding support so projects could restart.

The central bank official added that Evergrande’s problems are an individual phenomenon and that land and housing prices have remained stable, which he said were signs of a generally healthy real-estate industry.

The central bank hasn’t directly addressed Evergrande’s challenges since the developer fell behind on dollar-bond payments last month, though it has said it would support the housing market. In August, it and other financial regulators summoned Evergrande executives to a meeting, telling them the company needed to resolve its debt issues without destabilizing the property and financial markets.

Home sales by China’s major developers fell sharply in September, a typically strong month. Fantasia Holdings Group Co., another Chinese developer, earlier this month said it failed to make a dollar bond payment, adding to the malaise surrounding China’s highly indebted property companies.

Separately, Hong Kong’s Financial Reporting Council said it was investigating whether recent financial statements by Evergrande had adequately addressed so-called going-concern issues, or warnings made in accounts if there are question marks about a company’s ability to stay afloat.

In a statement Friday, the audit watchdog said it had “identified questions about the adequacy of reporting on going concern” in the Hong Kong-listed company’s most recent annual and first-half accounts and in the auditor’s report by PricewaterhouseCoopers for 2020. The regulator said it had begun an investigation of PwC’s audit and an inquiry into Evergrande’s recent accounts.

The Wall Street Journal reported last month that PwC hadn’t included a going-concern warning when it signed off on Evergrande’s 2020 accounts. However, the bar to issue such warnings is high, and any concerns about the company’s financial health may have been insufficient to trigger such a notice, the Journal reported.

—Grace Zhu contributed to this article.

Write to Elaine Yu at elaine.yu@wsj.com